The Internet of Things (IoT) is impersonal. My lamp, dishwasher, heater, sprinkler, etc. are all islands with a closer border policy than North Korea. Even the first generation of IoT devices is still autistic. Current devices only know how to talk to “their app” or “their cloud”. The solution is not to have open APIs or standards but to go a step further. We need IoT apps everywhere. When you buy a phone, it is the same phone as millions of others are having. However something magically happens when you connect it to its app store/marketplace. The phone goes from an iPhone/Android to a miPhone/mydroid. We need a dishwasher, vacuum cleaner and heater to be personal as well. The easiest way is to create a MyIoT experience with IoT apps everywhere.
Why would your vacuum cleaner need apps?
Your vacuum cleaner should be able to know your house the moment you unpack it because your alarm system and your heater should tell it how big your house is. Your Smarthub should guide your vacuum cleaner from day one. Your smart phone and Google calendar should tell it when you are away and when it is a good moment to clean. Your smart watch should tell it that when it jumped on while you where there that the spike in your heartbeat means that its sound is annoying and it should stop immediately. No single company will make solutions this complex. So what we need is the ability to add apps to every sort of thing. This way the Internet of Things becomes My Internet of Things.
Canonical is the company behind Ubuntu. Ubuntu powers up to 70% of the public cloud and 64% of OpenStack private clouds run on top of Ubuntu. Today, Canonical launched Snappy Ubuntu Core! Snappy Ubuntu is a revolution in how software gets packaged, deployed, upgraded and rolled-back. So what is it and why should you and your business care?
What is Snappy Ubuntu?
Snappy is allowing developers to build Snappy Apps – called Snapps – like mobile apps and deploy them to the cloud. In the past developers would make a software solution, afterwards a maintainer would take often weeks or months to create a packaged version. This would mean that fast moving projects like Docker would never be up to date inside any of the big Linux distributions. Snappy changes this by allowing the developer to package their solution on their own and publish it through the Snappy Store to all users in minutes. Since all Snapps run in a secure and confined environment, they can not harm other Snapps or the operating system itself. Quality, speed and security can now all be combined.
Snappy upgrades are transactional. This means that you install a new version in one go but also easily roll back to the previous version if required. Snappy manages a super small version of Ubuntu called Ubuntu Core. This means you can run it very cost efficiently and fast in the cloud.
Why is Snappy important for Businesses?
Snappy allows solutions to be packaged and published by the software vendors in minutes instead of months. Users can deploy and roll back very easily. Trying new innovations becomes cheap and fast.
Snapps can use any license. Snappy Ubuntu was born as a spin-off of the Ubuntu Phone operating system. You might want to make a guess of what is likely to come.
With Snappy, the vendor packages the complete application, including its dependencies. Less moving parts mean less chances of something going wrong and cheaper to support customers. Updates are incremental so only what changes gets pushed, saving bandwidth costs and time. Urgent security patches can be easily distributed, with high confidence.
Existing Docker or other container apps can be Snappy deployed. Building your Docker containers on top of Snappy Ubuntu makes good business sense. In the future you can get optional commercial support from a company that has been supporting Linux for 10 years and is trusted by Amazon AWS, Google and Microsoft Azure with the big majority of their Linux workloads.
Snappy Ubuntu is open source and has some great example Snapps, so make sure your teams don’t get “Snappsassinated” by a competitor…
At TADHack some months ago it was clear that SMS and phone calls are out and WebRTC is the new hot technology for developers. Via your browser you can talk to your salesman, doctor and coach. Your browser can be mobile. This means that video calls will be universal as soon as 4G is everywhere. Bad news for operators that will see data on their networks balloon without new revenues. Good news for users that will have a whole new world of communication opening up with voice, video, screen sharing, web apps, etc. all seamlessly integrated.
How can business be generated with WebRTC?
Per minute call billing is out. Unless of course you are talking to a highly paid consultant that charges you by the second or minute. One time payment like mobile apps are only viable if you can embed WebRTC technology in a mobile app, not if you need to support an ongoing business. This means that we need a new subscription model for WebRTC. We need a micro subscription model. Especially for services that will be used on a long term basis, e.g. conference facilities, next generation voice mails, etc. As always operators will be hesitant to cannibalise a juicy per minute business for a low margin 1-99 cents per months subscription service. So are there others that could bill micro-subscriptions? The obvious choice would be cloud providers. They can already do hourly micro billing on monthly cycles hence adding some recurring element would be straightforward. So my prediction is that WebRTC will see operator’s problems accelerate whereby cloud will no longer deliver you only IT solutions but also your communication services.
After years of virtually no innovation from telecom operators, 2014 will be different. Not because telecom dinosaurs have all of a sudden become lean mean innovation machines. Quite the contrary. Most operators are still focusing on rolling out THIS YEAR’s (instead of today’s) “innovative” service which will be just a copycat of some famous dotcom.
So why the excitement?
2014 will be the pivot year. The year that will be marked in history books as the year old school lost and innovators won.
The first Ryanair-like disruptive telecoms will leave their borders and start bankrupting “traditional telecoms”. Cross-platform voice/video 4G apps will reach the tipping point. Cloud Telco PaaS will be reality. Individual communication solutions or iCommunication will be a reality. Web 3.0 will include voice & video communication. NFV will be driven by non-telecom players. WAN SDN will be deployed by more than only Google, Amazon, etc. Cloud Media Streaming will reach the tipping point. Internet of things will meet Cloud will meet Big Data will meet Mobile will meet disruptive communication solutions. Early adopters paradise…
2014 will be an exciting year for those that love telecom innovation!!! Bit pipe nightmares becoming reality for others.
None of the incumbant telecom providers has put into place any Blue Ocean Strategies. Blue Ocean Strategies have made the Circus, Wine, Gaming, Airline, etc. industries exciting again, so why not apply it to the telecom market. The only telecom players, I know of, that implemented some blue ocean strategies are Free in France, GiffGaff in the UK and Freedompop in the USA. So why not do a Blue Ocean Strategy exercise in this blog post.
Here is my strategy canvas:
Traditional operators focus on charging heavily for calls and SMS although lately more and more packages with free minutes are available. International calls however are still charged extremely expensive. Mobile phones are subsidized up to 24 months and as such you need to stay with them for at least this period. Operators spend a lot of their money investing in the roll out and maintenance of their networks. They also have very complex pricing plans and as such need heavy investments in BSS.
MVNOs try to compete on price and most often do not subsidize mobiles. They do not have their own network as such they do not need to invest in it. They offer less tariff plan options. You are often free to change whenever you want. To make up for not subsidizing mobiles, you can get mobile loans which means you have some sort of permanence.
So how would Blue Ocean Mobile do it differently?
In line with Free’s example, call costs should be eliminated, including international costs. Mobiles should not be subsidized but cheap mobile loans should be offered for those that do not bring their own device [BYOD]. Blue Ocean Mobile should focus on LTE and try to win LTE licenses. However instead of doing heavy investments in installing antennas everywhere, Blue Ocean Mobile should only install antenna’s in those areas where few people live but connectivity is required, e.g. major highways. This is in line with Free’s strategy. However unlike Free, the operator’s network should not be built with unreliable WiFi hotspots. Instead specially designed “Personal Antennas” should be sold to everybody who wants one. What is a personal antenna? A personal antenna is a nanocell LTE antenna. A personal LTE antenna in your home that not only gives service to you but also to neighbours and people close to your home. The idea is that you become a sort of mini-LTE ISP to which others can connect. For every KB that gets transferred through your personal LTE antenna, you will get a revenue share. So it is in people’s interest to put the personal antenna in a place where it can service a lot of people and to have a good backbone Internet connection. People should be able to win back their investment in the Personal Antenna in a few months and make money afterwards. This should allow Blue Ocean Mobile to seriously lower their investment in rolling out an LTE network and to get free mouth-to-mouth advertising. Via a software-defined network [SDN] management system all nanocell LTE antennas are controlled by Blue Ocean Mobile.
Since Blue Ocean Mobile is focusing only on data traffic, it should work together with “over-the-top players” to offer a compelling list of services. Ideally Android Phones and the iPhone will use the data network for calling others instead of a circuit network. Customers should have a full range of BYOD management options so small and medium-sized businesses can easily manage the phones of their employees as well as push enterprise applications towards them.
Blue Ocean Mobile should also try to avoid investment in BSS. Tariff plans should be easy with the customer defining how many free megabytes they want to purchase for a fixed monthly fee and a simple extra charge for overage. So instead of operator defined tariff plans, everybody has a personalized tariff plan that they can adjust every day. Calls and SMS are charged based on data traffic not on per minute charges. VoIP solutions is the standard. Blue Ocean Mobile does not have a circuit network or SS7.
Blue Ocean Mobile is also copying the long tail support from Giff Gaff in which customers give support to other customers and are responsible for marketing. Unlike Giff Gaff not only prepaid but also subscriptions are supported. Like Giff Gaff customers get a revenue share when they participate in support or marketing.
Blue Ocean Mobile’s strategy is just very high-level and still needs in-depth analysis but it is an open invitation for innovative people to start applying Blue Ocean strategies to anything they feel in need of disruption.
Maarten Ectors is a senior executive who is an expert in applying cutting edge technologies (like Cloud, Big Data, M2M, Open Hardware, SDN, etc.) and business innovations to generate new revenues. He is currently looking for new challenges. You can contact him at maarten at telruptive dot com.
LTE roll-outs are taking place in America and Europe. Over-the-top-players are likely to start offering large-scale and free HD mobile VoIP over the next 6-18 months. Steeply declining ARPU will be the result. The telecom industry needs new revenue: telecom revenue 2.0. How can they do it?
1. Become a Telecom Venture Capitalist
Buying the number 2 o 3 player in a new market or creating a copy-cat solution has not worked. Think about Terra/Lycos/Vivendi portals, Keteque, etc. So the better option is to make sure innovative startups get partly funded by telecom operators. This assures that operators will be able to launch innovative solutions in the future. Just being a VC will not be enough. Also investment in quickly launching the new startup services and incorporating them into the existing product catalog are necessary.
2. SaaSification & Monetization
SaaS monetization is not reselling SaaS and keeping a 30-50% revenue share. SaaS monetization means offering others the development/hosting tools, sales channels, support facilities, etc. to quickly launch new SaaS solutions that are targeted at new niche or long tail segments. SaaSification means that existing license-based on-site applications can be quickly converted into subscription-based SaaS offerings. The operator is a SaaS enabler and brings together SaaS creators with SaaS customers.
3. Enterprise Mobilization, BPaaS and BYOD
There are millions of small, medium and large enterprises that have employees which bring smartphones and tablets to work [a.k.a. BYOD – bring-your-own-device]. Managing these solutions (security, provisioning, etc.) as well as mobilizing applications and internal processes [a.k.a. BPaaS – business processes as a service] will be a big opportunity. Corporate mobile app and mobile SaaS stores will be an important starting point. Solutions to quickly mobilize existing solutions, ideally without programming should come next.
4. M2M Monetization Solutions
At the moment M2M is not having big industry standards yet. Operators are ideally positioned to bring standards to quickly connect millions of devices and sensors to value added services. Most of these solutions will not be SIM-based so a pure-SIM strategy is likely to fail. Operators should think about enabling others to take advantage of the M2M revolution instead of building services themselves. Be the restaurant, tool shop and clothing store and not the gold digger during a gold rush.
5. Big Data and Data Intelligence as a Service
Operators are used to manage peta-bytes of data. However converting this data into information and knowledge is the next step towards monetizing data. At the moment big data solutions focus on storing, manipulating and reporting large volume of data. However the Big Data revolution is only just starting. We need big data apps, big data app stores, “big datafication” tools, etc.
6. All-you-can-eat HD Video-on-Demand
Global content distribution can be better done with the help of operators then without. Exporting Netflix-like business models to Europe, Asia, Africa, Latin-America, etc. is urgently necessary if Hollywood wants to avoid the next generation believing “content = free”. All-you-can-eat movies, series and music for €15/month is what should be aimed for.
7. NFC, micro-subscriptions, nano-payments, anonymous digital cash, etc.
Payment solutions are hot. Look at Paypal, Square, Dwolla, etc. Operators could play it nice and ask Visa, Mastercard, etc. how they can assist. However going a more disruptive route and helping Square and Dwolla serve a global marketplace are probably more lucrative. Except for NFC solutions also micro-subscriptions (e.g. €0.05/month) or nano-payments (e.g. €0.001/transaction) should be looked at.
Don’t forget that people will still want to buy things in a digital world which they do not want others to know about or from people or companies they do not trust. Anonymous digital cash solutions are needed when physical cash is no longer available. Unless of course you expect people to buy books about getting a divorce with the family’s credit card…
8. Build your own VAS for consumers and enterprises – iVAS.
Conference calls, PBX, etc. were the most advanced communication solutions offered by operators until recently. However creating visual drag-and-drop environments in which non-technical users can combine telecom and web assets to create new value-added-services can result in a new generation of VAS: iVAS. The VAS in which personal solutions are resolved by the people who suffer them. Especially in emerging countries where wide-spread smartphones and LTE are still some years off, iVAS can still have some good 3-5 years ahead. Examples would be personalized numbering schemas for my family & friends, distorting voices when I call somebody, etc. Let consumers and small enterprises be the creators by offering them visual do-it-yourself tools. Combine solutions like Invox, OpenVBX, Google’s App Inventor, etc.
9. Software-defined networking solutions & Network as a Service
Networks are changing from hardware to software. This means network virtualization, outsourcing of network solutions (e.g. virtualized firewalls), etc. Operators are in a good position to offer a new generation of complex network solutions that can be very easily managed via a browser. Enterprises could substitute expensive on-site hardware for cheap monthly subscriptions of virtualized network solutions.
10. Long-Tail Solutions
Operators could be offering a large catalog of long-tail solutions that are targeted at specific industries or problem domains. Thousands of companies are building multi-device solutions. Mobile & SmartTV virtualization and automated testing solutions would be of interest to them. Low-latency solutions could be of interest to the financial sector, e.g. automated trading. Call center and customer support services on-demand and via a subscription model. Many possible services in the collective intelligence, crowd-sourcing, gamification, computer vision, natural language processing, etc. domains.
Basically operators should create new departments that are financially and structurally independent from the main business and that look at new disruptive technologies/business ideas and how either directly or via partners new revenue can be generated with them.
What not to do?
Waste any more time. Do not focus on small or late-to-market solutions, e.g. reselling Microsoft 365, RCS like Joyn, etc. Focus on industry-changers, disruptive innovations, etc.
Yes LTE roll-out is important but without any solutions for telecom revenue 2.0, LTE will just kill ARPU. So action is required now. Action needs to be quick [forget about RFQs], agile [forget about standards – the iPhone / AppStore is a proprietary solution], well subsidized [no supplier will invest big R&D budgets to get a 15% revenue share] and independent [of red tape and corporate control so risk taking is rewarded, unless of course you predicted 5 years ago that Facebook and Angry Bird would be changing industries]…